How to change or cancel your trip due to COVID-19 (2023)

to explore>company>information>Do you have questions about your travel plans? Here's what to know if you change or cancel your trip due to COVID-19

By Alexis Tiacoh on March 16, 2020

Due to the ongoing COVID-19 pandemic, we are here to help answer your questions about changing existing travel plans. Read the latest updates below and visit ourCustomer service portalAn online tool to help you change or cancel your travel plans.

(Video) How to change or cancel your travel plans during COVID pandemic

the last update

We will be updating this page regularly to ensure we have the latest guidance, travel advice and links to relevant information on the coronavirus.

June 26, 2020

Interstate Travel Quarantine:

  • Some states have issued mandatory quarantine periods for travelers returning home or visiting other states.
    • travel quarantineAnnounceThe Governor of New York State announced on June 24, 2020 that travelers returning to New York, New Jersey, or Connecticut from 8 US states will be required to quarantine for 14 days. These states are: Alabama, Arkansas, Florida, North Carolina, South Carolina, Utah, and Texas.
    • governor of hawaiiAnnounceOn June 24, 2020, all travelers arriving in Hawaii from out of state will be required to take a valid COVID-19 test prior to arrival and provide proof of a negative test result to avoid a 14-day quarantine. for 8 Starts 1st.
  • Customers who wish to change or modify travel plans due to these travel quarantines should check the terms and conditions of their airline tickets and/or hotel reservations to see what they are eligible for.
  • Many airlines allow customers to cancel each ticket once without penalty and earn flight credit or change travel dates. Customers can do this by going to theirmy itinerarypage and use self-service links in their itineraries.
  • In some cases, customers who make non-refundable hotel reservations may be eligible for a voucher (depending on hotel policy). Refundable reservations can be made atmy itinerary.

July Travel Dates:

  • Customers who have booked air travel for July and wish to cancel may be eligible for free cancellation and flight credit. Most customers traveling in July will receive an email allowing them to cancel their trip for credit. Passengers can also cancel themselves using the self-service itinerary.
  • For hotels, many of our travel partners continue to review and update their policies. Checkmy itineraryCheck if your reservation qualifies for free cancellation. If your reservation is not eligible, you can still cancel it, but the standard cancellation policy will apply.

May 27, 2020

June Travel Dates:

  • Customers who have booked international accommodation, as well as customers who have booked accommodation in designated domestic hotels, who plan to start their stay orBefore June 30, 2020And those who booked before March 19, 2020 will be eligible for a full refund or, in some cases, a voucher that allows them to rebook at their original accommodation at a later date. For options on how to manage your trip, go here:
  • Customers who have booked a non-refundable rate for the stay scheduled to beginAfter June 30, 2020, you should continue to check our website for updates. As the situation evolves, we will continue to work with our travel partners to implement flexible policies as necessary.

May 8, 2020

Notice to travelers purchasing travel insurance:

(Video) How the COVID-19 pandemic could change the way we book flights

  • The World Health Organization (WHO) has declared COVID-19 a global emergency and a pandemic. For more information on what may or may not be covered by COVID-19, click onServing US Residents, ynon-US resident.

Do I still have to cancel my travel reservation if I plan to file a claim?

  • Yes, if you are not planning to travel due to COVID-19, you should cancel your trip prior to your travel start date to ensure you do not lose any refunds, coupons, or points from your travel provider. You can cancel your reservation and check the status of your reservation by logging into your itinerary online atmy itinerary.
  • If your travel is not immediate, please note that as cancellation policies continue to evolve, you may want to check back closer to your travel date.

How do I file a claim?

  • please visitAIG websiteSubmit your claim directly. Be sure to have your policy or itinerary number ready, as well as the last name used on the reservation. Please note that AIG is processing insurance claims in order of date of travel.

If you have any other questions about the policy, please contactAmerican International Group.

Information for Travelers Purchasing a Vacation Waiver:

  • if you boughtvacation exemptionWe will refund any change or cancellation fees charged to you by the travel provider. If there are no change or cancellation fees associated with changing or canceling your travel plans, the Vacation Waiver does not provide any additional fees.

April 24, 2020

May Travel Dates:

(Video) How to change your travel plans amid COVID-19 concerns

  • If you are traveling between now and May 31, 2020, we have new options to cancel your trip you can send our cancellation form none of the above solutions work and your trip will start within the next 10 days, please use the "Contact Us" button at the to an agent directly. Wait times are still very high at this time, so please do not call if you will not be traveling within the next 10 days so that we can better assist travelers with more urgent needs.
  • Now that the impact of COVID-19 on travel planning is well known and our teams are working hard to ensure that clients can manage their reservations through robust self-service tools, we are restoring some of our previous cancellation policies. an accommodation reservation has a cancellation window, which we expect travelers to respect to avoid penalties.
  • We will continue to notify customers as the cancellation window approaches. We encourage travelers to review their plans and let us know if they plan to travel.

Update for passengers who have booked with Qantas (travel before July 31):

  • For those who book with Qantas, they have extended and simplified their flight credits for customers whose travel plans have been affected. If you were originally scheduled to travel on a Qantas flight before 31 July 2020 and wish to change your plans, you can cancel your booking and keep the full value as a flight credit. Change fees will also be waived when you are ready to rebook. Flight credits must be requested before April 30, 2020.
  • Customers unable to travel after May 31, 2020 and unable to self-service online: We will contact the round-trip ticket holder directly via email to give them the option to cancel their flight to earn points. Just make sure you stay tuned and check your spam/junk mail.

April 17, 2020

Update for travelers booking on United (travel in June and beyond):

  • For tickets issued on or before March 2, 2020 and scheduled for travel between June 1, 2020 and December 31, 2020, passengers mustchange or cancelYou have until April 30, 2020 to make sure your change fee is waived and within two years to use the airline credits we'll issue on your behalf. If you're not ready to rebook, don't worry! Just be sure to cancel your flight to earn points. We'll send you an email in the next few days to make this easier for you, so keep an eye out and check your spam. Or, if you have sent us a requestTravel Alert Reimbursement Form, you do not need to do anything else, we take care of it for you.
  • If you book a roundtrip ticket, but only one flight is United, you will need to cancel individual segments of that flight individually, even if there is currently no policy in place for the other segment. Once your other flight qualifies for the flexible policy, you can cancel that flight without penalty. You can cancel the segment directly
  • Please note that if you choose to cancel your flight to receive airline credit, you waive your right to any refund that may be offered if the airline cancels your flight at a later date. However, if you wait, you may not be able to change your ticket without penalty unless United issues more flexibilities.

April 16, 2020

If I booked a non-refundable ticket, am I still eligible for a refund?

  • Policies vary by carrier. Many airlines are granting flexibilities, offering ticket credits and waiving cancellation and change fees for non-refundable travel through the end of May. The easiest way to find out if your trip is eligible is to check the airline's website.
  • In some cases, airlines are required to provide refunds when a flight has been canceled or seriously delayed by the airline and no alternative flight has been offered. To do this, the passenger must generally have a valid ticket for the flight at the time the carrier canceled the flight. If the flight is still in operation and the passenger chooses to cancel the non-refundable ticket, any refund, credit or coupon will be at the sole discretion of the airline in accordance with its policies.
  • Unfortunately, travelers who are unable to travel under "stay at home" orders or otherwise are not entitled to refunds.
  • If an airline cancels a flight, our customer service team will contact the affected passenger directly with an update.
  • If you think you are eligible for a refund but received flight credit instead, you can contact us and we will work with you and the airline to determine your eligibility.

When can I get my refund?

(Video) How will covid-19 change travel?

  • For hotel reservations, please note that due to unprecedented levels of travel disruption, refunds may take up to 30 days to process. If the hotel has processed the charge, it will determine a refund schedule. With the significant increase in flight cancellations in the travel industry, most refunds will be issued within 8 weeks. Some refunds may take longer, depending on the airline.

General advice for travelers who need or want to leave despite COVID-19

Travelers should try to follow instructions from government and public health officials to help slow the spread of COVID-19. The US State Department has also warned Americans not to travel abroad. Of course, traveler safety is paramount, so it's ultimately up to you to decide what's best for you and your family. If you still need or want to travel, consider the following:

  • Stay informed.As a first step in planning any trip, review the global travel and health advisories for your intended destination. As the situation continues to develop, airlines may change or reschedule flights.
  • Check your local airport to see if there are specific travel advisories for passengers.Depending on your departure or arrival airport, there may be additional security checks, so please allow plenty of time for check-in and arrival at the gate.
  • Many airlines offer flexible change policies for newly booked travel.For a limited time due to COVID-19, many trusted airline partners, including American, Alaska, Delta, JetBlue and United, are waiving fare changes for eligible new bookings. Consider filtering by these airlines and providers when searching on sites like Expedia.
  • Reserve reimbursable hotels for any trip you plan.Many hotels on Expedia offer free cancellation, and we make it easy to find refundable and non-refundable hotels. Use the "Free Cancellation" payment type filter to easily find the option that fits your travel window and price. Prices may vary, but at the moment we believe that flexibility is important.
  • Check your travel insurance policy to see if changes and cancellations due to unforeseen events such as the coronavirus are covered.If you purchased travel protection through Expedia, you can learn more about your coveragehere.
  • If you are traveling for an event, please double check to see if it has been postponed or cancelled.

More resources for clients

For the latest Expedia traveler inquiries and information on cancellations and refunds, visit the Customer Service Portal.

  • Customer service

For answers to some of the most frequently asked questions by travelers about COVID-19, including steps you can take to plan future travel, visit Expedia's FAQ page.

  • FAQ
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Can you reschedule your flight due to COVID? ›

Luckily, many travel providers are letting you change or cancel your bookings for free, including ones that originally let their COVID-19-related flexible travel waivers expire. Even better, in most cases, these changes and cancellations can be made online.

Can I cancel travel due to Covid? ›

If you contract COVID-19 and must cancel your trip, you are likely to be covered if you have a standard travel insurance policy. Trip cancellation/trip interruption policies cover the cancellation or interruption of your travel as the result of a covered event.

Can you cancel a trip and get a refund? ›

Airlines are not required to offer both a hold and a refund option. Check your airline's policy before purchasing a ticket. However, if an airline accepts a reservation without payment, it must allow the consumer to cancel the reservation within 24 hours without penalty.

Can you reschedule a trip? ›

Can you reschedule a flight? Yes, you can reschedule or cancel a flight. However, you may need to pay a change or cancellation fee depending on the airline you booked with and the fare class of your ticket.

What if I can t make my flight due to COVID? ›

If you can't travel because of coronavirus, you might be able to get a refund or choose to rebook for another time. You should check the website of the company you booked with or any emails you've received from them. They might have a coronavirus refund policy.

How can I cancel my flight without cancellation fee? ›

Best ways to avoid airline cancellation fees
  1. Look for flight schedule changes. ...
  2. Provide proof of qualifying unplanned event. ...
  3. Check for travel waivers. ...
  4. Check for credit card coverage. ...
  5. Book more expensive refundable fare. ...
  6. Change dates instead of canceling. ...
  7. Earn elite status. ...
  8. Use the 24 hr booking rule.
Nov 26, 2020

Can you cancel a flight due to illness? ›

Cancel For Any Reason. Cancel For Medical Reasons is included in most Trip Cancellation policies, and allows policyholders to cancel their travel plans due to an unforeseen illness, injury, or death of the traveler, a traveling companion, or a non-traveling family member.

How do you back out of a trip? ›

Backing Out: Different Ways To Tell Your Travel Buddy
  1. Offer a sincere apology. An apology may seem like the easiest way out, but make sure that you only give it if you actually mean it. ...
  2. Explain truthfully. ...
  3. Reschedule. ...
  4. Give alternatives. ...
  5. Make it up to them.
Jan 31, 2019

Can you reschedule a flight if you are sick? ›

The good news for sick travelers is that airlines have largely eliminated pesky change fees from the past. Now, if you need to delay your trip for illness, you can usually do so without penalty. Most airlines now allow changes with Economy tickets.

What happens if I have to cancel my trip? ›

If you cancel the ticket, you may be charged a fee. If the airline cancels the flight, you're entitled to a full cash refund. You can cancel a ticket essentially up until the day of travel, so there's no sense in canceling early and paying a fee.

Will I get refunded if I cancel a trip on FREE NOW? ›

The passenger, if eligible for a refund, will be renumerated the exact cancellation fee amount in the form of FREE NOW credit to be used on their next journey.

How long before a trip can I cancel? ›

Although every airline has a different policy, many airlines will allow you to cancel flight tickets within 24 hours and give you a refund, even if you've bought a non-refundable airline ticket. If you've bought an airline ticket and want to cancel it on the same day, you can do so easily via 'Manage my booking'.

How can I reschedule my flight without fees? ›

The secret is picking the right airline, getting your timing right and following all the best airport travel tips.
  1. Do Your Research. ...
  2. Change Within 24 Hours of Booking. ...
  3. Increase Your Status. ...
  4. Check If You Have Trip Cancellation Insurance. ...
  5. Make a Same-Day Change. ...
  6. Call Customer Service.
Mar 9, 2020

How do I change my ticket date? ›

In order to change the journey date of your confirmed/RAC /waitlisted ticket you need to surrender you ticket at railway counter during working hours at least 48 hours before the scheduled departure of the train.

Is it free to reschedule a flight? ›

Can you reschedule a flight? Yes, you can reschedule or cancel a flight. However, you may need to pay a change or cancellation fee depending on the airline you booked with and the fare class of your ticket.

Can I fly if I have Covid? ›

Take additional precautions if you were recently exposed to a person with COVID-19. Don't travel while sick. If you have a weakened immune system or are at increased risk for severe disease talk to a healthcare professional before you decide to travel.

What is the COVID policy for American airlines? ›

Travel and health restrictions by destination. A predeparture COVID-19 test is no longer required for travelers entering the U.S. All travelers must provide their contact information within 72 hours of departure, and foreign nationals must sign an attestation that they meet U.S. entry requirements and are vaccinated.

How much refund will I get if I cancel my flight ticket? ›

Most airlines offer 100% refund on flight tickets that are cancelled from their end. On the other hand, travellers can also request for full refund if they decide to cancel a ticket due to a change of plans.

What happens if I miss my flight and don't cancel? ›

If you don't turn up for a flight, you will either be rebooked on another flight, charged a cancellation fee or will lose the entire value of your ticket.

Can you get flight refund if you get COVID? ›

Due to the ongoing COVID-19 response, you may be eligible for a refund for any flight that has been impacted by the public health emergency.

What are covered reasons for trip cancellation united? ›

United credit cards' trip cancellation/interruption insurance covers you if your trip is canceled or interrupted for the following reasons: Accidental bodily injury, death or illness that prevents you, your immediate family member or your travel companion from going on the trip.

Does flight insurance cover cancellation? ›

Comprehensive travel insurance typically covers canceled flights that delay your trip for at least 3–12 hours. If your flight is delayed more than 12 hours, you may even qualify for trip cancellation coverage, depending on your plan.

How do I excuse myself from a trip? ›

Here's how to make your next trip happen:
  1. “I have no money” I've definitely caught myself with this excuse before. ...
  2. “I have no time” If you don't have time now when will you? ...
  3. The Destinations Are Too Far. ...
  4. “I'm Too Old” ...
  5. No One To Travel With. ...
  6. I Don't Speak the Language. ...
  7. “I'm Afraid I'll Get Sick” ...
  8. “I'm Too Busy”

How do I reset myself on vacation? ›

8 Tips to Recharge and Reboot on Vacation
  1. Visit a Spa or Retreat. ...
  2. Enjoy Areas of Natural Beauty. ...
  3. Book Self-Catered Villas. ...
  4. Immerse Yourself in the Local Culture. ...
  5. Take up Yoga or Meditation. ...
  6. Exercise Often. ...
  7. Eat Healthy Foods. ...
  8. Ignore Your Phone.

How do I pull out of a last minute trip? ›

Some ideas of what to say:
  1. “I'm sorry to be canceling at the last minute when you didn't have the chance to change reservations/the RSVP/etc. I can't make it out tonight, but I do want to see you. ...
  2. “I know I committed to this earlier but unfortunately I'm going to be able to make it. I'm sorry for canceling last minute.”
Dec 12, 2022

Can non refundable tickets be rescheduled? ›

Rescheduling a nonrefundable fare to a different date is usually possible, but it most often comes with a substantial penalty charge. For passengers in some deeply discounted fare classes, like basic economy, rescheduling a nonrefundable fare is not allowed.

What to do if I get sick before a flight? ›

Stay hydrated with water. Avoid alcohol and caffeine. Bring tissues and any other items that can make you more comfortable, such as cough drops and lip balm. Ask a flight attendant for support, such as extra water.

What to do if you get sick before traveling? ›

Just in Case: What to Do If You Get Sick on Vacation
  1. Before you depart, research options for care at your destination. ...
  2. Bring copies of prescriptions with you. ...
  3. Consider bringing a first aid kit. ...
  4. Be on the lookout for viral illnesses. ...
  5. Protect yourself from insect bites, including ticks.
Sep 1, 2022

What is the COVID policy for American Airlines? ›

Travel and health restrictions by destination. A predeparture COVID-19 test is no longer required for travelers entering the U.S. All travelers must provide their contact information within 72 hours of departure, and foreign nationals must sign an attestation that they meet U.S. entry requirements and are vaccinated.

What to do if you get sick before a flight? ›

If you're traveling with a cold, consider the following to get relief:
  1. Take a decongestant containing pseudoephedrine (Sudafed) 30 minutes before takeoff.
  2. Chew gum to equalize pressure.
  3. Stay hydrated with water. ...
  4. Bring tissues and any other items that can make you more comfortable, such as cough drops and lip balm.
Jun 7, 2019

How do I get a refund instead of airline credit? ›

Wait to cancel if you can

You are entitled by law to a full cash refund if the airline cancels, makes a significant schedule change or significantly delays a flight, so wait as long as possible to cancel. Unless a new law is passed, airlines won't be required to give you a refund if you're the one canceling.

What if I test positive for Covid? ›

If you get a positive COVID-19 test result, you should: Self-isolate (stay in your room) and avoid contact with people for 5 days. Avoid contact with people at higher risk from COVID-19 for 10 days after testing positive.

What do I need to reschedule my flight? ›

To reschedule your air tickets, you can provide your PNR number and other details as required on the booking or airline website. Upon entering these details, you will be redirected to a page where you will be offered the option to reschedule your flight.

What happens if you just miss your flight? ›

Depending on the airline, travelers may be charged a rebooking fee to get on another flight. Some airlines may also charge the difference in airfare — meaning a missed flight can be a costly inconvenience.

How do I cancel due to illness? ›

Template for meeting cancellation because of illness

Unfortunately, I am not feeling well and need to cancel our meeting. I am so sorry for the inconvenience. I will be in touch as soon as I feel better.


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