How to change or cancel your trip due to COVID-19 (2023)

Due to the ongoing COVID-19 pandemic, we are here to help answer your questions about changing existing travel plans. Read the latest updates below and visit ourCustomer service portalAn online tool to help you change or cancel your travel plans.

the last update

We will be updating this page regularly to ensure we have the latest guidance, travel advice and links to relevant information on the coronavirus.

June 26, 2020

Interstate Travel Quarantine:

• Some states have issued mandatory quarantine periods for travelers returning home or visiting other states.
  • travel quarantineAnnounceThe Governor of New York State announced on June 24, 2020 that travelers returning to New York, New Jersey, or Connecticut from 8 US states will be required to quarantine for 14 days. These states are: Alabama, Arkansas, Florida, North Carolina, South Carolina, Utah, and Texas.
  • governor of hawaiiAnnounceOn June 24, 2020, all travelers arriving in Hawaii from out of state will be required to take a valid COVID-19 test prior to arrival and provide proof of a negative test result to avoid a 14-day quarantine. for 8 Starts 1st.
• Customers who wish to change or modify travel plans due to these travel quarantines should check the terms and conditions of their airline tickets and/or hotel reservations to see what they are eligible for.
• Many airlines allow customers to cancel each ticket once without penalty and earn flight credit or change travel dates. Customers can do this by going to theirmy itinerarypage and use self-service links in their itineraries.
• In some cases, customers who make non-refundable hotel reservations may be eligible for a voucher (depending on hotel policy). Refundable reservations can be made atmy itinerary.

July Travel Dates:

• Customers who have booked air travel for July and wish to cancel may be eligible for free cancellation and flight credit. Most customers traveling in July will receive an email allowing them to cancel their trip for credit. Passengers can also cancel themselves using the self-service tool.my itinerary.
• For hotels, many of our travel partners continue to review and update their policies. Checkmy itineraryCheck if your reservation qualifies for free cancellation. If your reservation is not eligible, you can still cancel it, but the standard cancellation policy will apply.

May 27, 2020

June Travel Dates:

• Customers who have booked international accommodation, as well as customers who have booked accommodation in designated domestic hotels, who plan to start their stay orBefore June 30, 2020And those who booked before March 19, 2020 will be eligible for a full refund or, in some cases, a voucher that allows them to rebook at their original accommodation at a later date. For options on how to manage your trip, go here:https://www.expedia.com/servicio
• Customers who have booked a non-refundable rate for the stay scheduled to beginAfter June 30, 2020, you should continue to check our website for updates. As the situation evolves, we will continue to work with our travel partners to implement flexible policies as necessary.

May 8, 2020

Notice to travelers purchasing travel insurance:

• The World Health Organization (WHO) has declared COVID-19 a global emergency and a pandemic. For more information on what may or may not be covered by COVID-19, click onServing US Residents, ynon-US resident.

Do I still have to cancel my travel reservation if I plan to file a claim?

• Yes, if you are not planning to travel due to COVID-19, you should cancel your trip prior to your travel start date to ensure you do not lose any refunds, coupons, or points from your travel provider. You can cancel your reservation and check the status of your reservation by logging into your itinerary online atmy itinerary.
• If your travel is not immediate, please note that as cancellation policies continue to evolve, you may want to check back closer to your travel date.

How do I file a claim?

• please visitAIG websiteSubmit your claim directly. Be sure to have your policy or itinerary number ready, as well as the last name used on the reservation. Please note that AIG is processing insurance claims in order of date of travel.

If you have any other questions about the policy, please contactAmerican International Group.

Information for Travelers Purchasing a Vacation Waiver:

• if you boughtvacation exemptionWe will refund any change or cancellation fees charged to you by the travel provider. If there are no change or cancellation fees associated with changing or canceling your travel plans, the Vacation Waiver does not provide any additional fees.

April 24, 2020

May Travel Dates:

• If you are traveling between now and May 31, 2020, we have new options to cancel your trip online:Expedia.com/tripsOr you can send our cancellation form byExpedia.com/travel-alert-reembolsos.If none of the above solutions work and your trip will start within the next 10 days, please use the "Contact Us" button at the topexpedia.com/servicioTalk to an agent directly. Wait times are still very high at this time, so please do not call if you will not be traveling within the next 10 days so that we can better assist travelers with more urgent needs.
• Now that the impact of COVID-19 on travel planning is well known and our teams are working hard to ensure that clients can manage their reservations through robust self-service tools, we are restoring some of our previous cancellation policies. an accommodation reservation has a cancellation window, which we expect travelers to respect to avoid penalties.
• We will continue to notify customers as the cancellation window approaches. We encourage travelers to review their plans and let us know if they plan to travel.

April 17, 2020

Update for travelers booking on United (travel in June and beyond):

• For tickets issued on or before March 2, 2020 and scheduled for travel between June 1, 2020 and December 31, 2020, passengers mustchange or cancelYou have until April 30, 2020 to make sure your change fee is waived and within two years to use the airline credits we'll issue on your behalf. If you're not ready to rebook, don't worry! Just be sure to cancel your flight to earn points. We'll send you an email in the next few days to make this easier for you, so keep an eye out and check your spam. Or, if you have sent us a requestTravel Alert Reimbursement Form, you do not need to do anything else, we take care of it for you.
• If you book a roundtrip ticket, but only one flight is United, you will need to cancel individual segments of that flight individually, even if there is currently no policy in place for the other segment. Once your other flight qualifies for the flexible policy, you can cancel that flight without penalty. You can cancel the segment directly here:expedia.com/viajes
• Please note that if you choose to cancel your flight to receive airline credit, you waive your right to any refund that may be offered if the airline cancels your flight at a later date. However, if you wait, you may not be able to change your ticket without penalty unless United issues more flexibilities.

April 16, 2020

If I booked a non-refundable ticket, am I still eligible for a refund?

• Policies vary by carrier. Many airlines are granting flexibilities, offering ticket credits and waiving cancellation and change fees for non-refundable travel through the end of May. The easiest way to find out if your trip is eligible is to check the airline's website.
• In some cases, airlines are required to provide refunds when a flight has been canceled or seriously delayed by the airline and no alternative flight has been offered. To do this, the passenger must generally have a valid ticket for the flight at the time the carrier canceled the flight. If the flight is still in operation and the passenger chooses to cancel the non-refundable ticket, any refund, credit or coupon will be at the sole discretion of the airline in accordance with its policies.
• Unfortunately, travelers who are unable to travel under "stay at home" orders or otherwise are not entitled to refunds.
• If an airline cancels a flight, our customer service team will contact the affected passenger directly with an update.
• If you think you are eligible for a refund but received flight credit instead, you can contact us and we will work with you and the airline to determine your eligibility.

When can I get my refund?

• For hotel reservations, please note that due to unprecedented levels of travel disruption, refunds may take up to 30 days to process. If the hotel has processed the charge, it will determine a refund schedule. With the significant increase in flight cancellations in the travel industry, most refunds will be issued within 8 weeks. Some refunds may take longer, depending on the airline.

General advice for travelers who need or want to leave despite COVID-19

Travelers should try to follow instructions from government and public health officials to help slow the spread of COVID-19. The US State Department has also warned Americans not to travel abroad. Of course, traveler safety is paramount, so it's ultimately up to you to decide what's best for you and your family. If you still need or want to travel, consider the following:

• Stay informed.As a first step in planning any trip, review the global travel and health advisories for your intended destination. As the situation continues to develop, airlines may change or reschedule flights.
• Check your local airport to see if there are specific travel advisories for passengers.Depending on your departure or arrival airport, there may be additional security checks, so please allow plenty of time for check-in and arrival at the gate.
• Many airlines offer flexible change policies for newly booked travel.For a limited time due to COVID-19, many trusted airline partners, including American, Alaska, Delta, JetBlue and United, are waiving fare changes for eligible new bookings. Consider filtering by these airlines and providers when searching on sites like Expedia.
• Reserve reimbursable hotels for any trip you plan.Many hotels on Expedia offer free cancellation, and we make it easy to find refundable and non-refundable hotels. Use the "Free Cancellation" payment type filter to easily find the option that fits your travel window and price. Prices may vary, but at the moment we believe that flexibility is important.
• Check your travel insurance policy to see if changes and cancellations due to unforeseen events such as the coronavirus are covered.If you purchased travel protection through Expedia, you can learn more about your coveragehere.
• If you are traveling for an event, please double check to see if it has been postponed or cancelled.

More resources for clients

For the latest Expedia traveler inquiries and information on cancellations and refunds, visit the Customer Service Portal.

• Customer service portal:Zhiyou.com

For answers to some of the most frequently asked questions by travelers about COVID-19, including steps you can take to plan future travel, visit Expedia's FAQ page.

• FAQ page:Zhiyou.com